Three to eight days, from a warehouse in the United States.
Not two to five, which is what we used to say and what most of this category says. Three to eight is the number that includes handling, and it is the one we promise against.
Last updated 30 October 2026. Modern Era Brands LLC, trading as Nuzz, of Castle Rock, Colorado. Contact hello@nuzzpet.com.
Where it ships from
A United States warehouse. Every product on this site is held in US stock before you order it, which is why the delivery window is days rather than weeks. The goods are manufactured in China. We say so on every product page rather than burying it.
Where we ship to
The United States only, including Alaska, Hawaii and Puerto Rico. Those three take longer than the lower 48 and the checkout will tell you so before you pay. We do not ship internationally, to PO boxes where the carrier will not deliver, or to freight forwarders.
What it costs
- Free. On everything, to any US address.
- No minimum, no threshold, no exceptions. This used to be free over $49 and $5.95 below it, and this page said the flat rate was roughly what it cost us. It was not. Our supplier ships to you free and it is already inside what we pay them, so we were charging for something we were not paying for. We stopped.
How long it takes
One to three business days for the warehouse to pick and pack, then transit. Three to eight business days in total to most US addresses, by UPS or FedEx depending on the item. The clock starts when the payment clears, not when you click.
The promise date
Every order gets a date on the confirmation email. That date is a promise, not an estimate. If we are going to miss it, we write to you before it passes with a new date and a one click cancel for a full refund. If we miss the new date, we cancel and refund without waiting for you to ask.
Tracking
A tracking number is emailed the moment the warehouse hands the parcel over. We also check the tracking ourselves, which is how we find out about a stuck parcel before you do.
If it arrives in more than one box
It might. Items are picked from where they sit, and two things on one order can leave on different days. The confirmation email says which is which so you are not left wondering whether half of it is lost.
If it is lost or says delivered and is not there
Write to hello@nuzzpet.com with your order number. We open it with the carrier and we replace or refund without waiting for the carrier to finish. Chasing a courier is our job, not yours.
Tax
Sales tax is calculated at checkout based on your shipping address, through Stripe, at the rate your state and locality actually charge. It is shown before you pay, never added afterwards.