The deal, in the fewest words that are still true.

Who you are buying from

Modern Era Brands LLC, trading as Nuzz, of Castle Rock, Colorado, at nuzzpet.com. Your card statement will show NUZZPET.COM. Our postal address is [ postal address not filled in yet ], and you can reach a person at hello@nuzzpet.com.

When the order becomes an order

Putting something in a basket is nothing. Paying is an offer to buy. The contract exists when we send you the confirmation email with an order number in it. Until that email, no contract exists and no money has moved beyond the authorisation on your card.

If the price or the description is wrong

We publish prices and specifications carefully and we still might get one wrong. If an item is listed at an obviously wrong price, or a specification turns out to be mistaken in a way that matters, we may cancel the order and refund you in full before it ships. We will tell you what happened rather than letting it quietly disappear. We will never ship you something different from what you ordered and hope you do not notice.

If it is out of stock

Stock on this site is read from the warehouse as the page loads, so it is as current as we can make it. It can still sell out between your page load and your payment. If that happens we cancel and refund in full, immediately, and tell you by email. We do not hold your money against a restock.

What we claim about the products, and what we do not

Every product page here publishes the specification we have, and marks in orange every row that nobody has verified, including the rows our own suppliers contradict themselves on. Those orange rows are not marketing modesty. They mean we do not know, and you should read them as such before you buy.

Nothing on this site is veterinary advice. A tilted bowl is easier on a neck and it is not a treatment for anything. If your animal is unwell, the answer is a vet.

Where we ship

The United States only. We do not ship internationally and we do not ship to freight forwarders.

Warranty

Products carry a 90 day warranty against defects, administered by us, not by the supplier. That sits on top of your statutory rights, which nothing here reduces. Beyond that, the products are sold as described and we make no other warranty, express or implied.

What we are not liable for

We are liable for the money you paid us, and for damage we actually cause. We are not liable for indirect or consequential loss, and our total liability for any order is capped at what you paid for that order. None of this limits liability for fraud, for death or personal injury caused by negligence, or for anything else the law does not let us limit.

Using the site

Do not try to break it, scrape it at a rate that costs us money, or use it to do something illegal. The writing, the photography we made, the drawings and the typeface on this site are ours. The product photographs from our suppliers are theirs, and we say so on every page that uses one.

Which law, and where

Colorado law governs these terms, and the courts of Douglas County, Colorado have jurisdiction. If you are a consumer, this does not take away any right you have to bring a claim where you live.

If part of this is unenforceable

The rest still stands.

When these change

The date at the top changes with them. The terms that apply to your order are the ones in force on the day you ordered, not the ones we write later.